Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Family Action - FamilyLine - Gwasanaethau cymorth i deuluoedd

Beth rydym ni'n ei wneud

Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home.

Our free FamilyLine service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support family members over the age of 18 through telephone calls, email, web chat and text message.

The service aims to:

- provide both immediate and long-term support
- help with practical information and guidance
- provide emotional and listening support
- help with understanding and accessing relevant services and information
- provide regular one-to-one befriending support to service users feeling isolated
- access to short term telephone counselling
- a referral into our many projects across England and Wales, where relevant.

Pwy ydym ni'n eu cefnogi

FamilyLine supports adult family members via telephone, text, email and web chat.

We’re here to provide a listening ear, answer particular parenting questions or help with guidance around more complex issues. All support takes place via telephone, text message or email and is free.

Oes tâl yn cael ei godi am ddefnyddio'r gwasanaeth hwn?

Nac oes

All unrhyw un ddefnyddio'r gwasanaeth hwn?

Self referrals are accepted

Manylion am wasanaeth gwasanaethau cymorth i deuluoedd

Iaith: Dwyieithog

  • Yn gallu cefnogi plant ag anableddau No
  • Ydy gweithwyr wedi derbyn ymchwiliad DBS? Yes


 Gallwch chi anfon post yma:

Fitzalan Place
Riverside Court
CF47 8LD

Cyfryngau cymdeithasol

 Hygyrchedd yr adeilad

  • Toiledau hygyrch
  • Lifft
  • Drysau awtomatig
  • Mynediad drwy gyfrwng rampiau/mynediad gwastad

 Amserau agor

Monday - Friday 9am - 5pm.

Do you need FamilyLine but it’s out of our operation hours? You can either call back in our opening hours, leave a message on our voice mail for a call back in our operation hours or if you’re in crisis you can contact our crisis line to get in touch with a trained professional.